FAQs

Welcome to Sincerely Scarlett Swimwear! We understand you may have some questions about our products and services. Below is a list of frequently asked questions to help you find the information you need. If you don't find the answer you're looking for, feel free to contact our customer support team.

What is the delivery time for my order?

We process orders Monday - Friday and aim to ship your pieces within 2 days of ordering. We use AusPost and DHL Express to ensure your order arrives quickly and safely. Please visit our shipping and delivery page linked below for detailed information on our shipping and delivery processes.

https://sincerelyscarlett.com.au/pages/shipping-delivery

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your order. 

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times vary depending on your location. You can find detailed information on our Shipping page. Please note that customers are responsible for any customs fees or taxes associated with international orders.

How do I determine my size?

We have a detailed size guide available on our website to help you find the perfect fit. Each product page includes specific sizing information, including measurements and fit recommendations. If you're unsure, our customer support team is happy to assist you in finding the right size.

What is the return policy?

Please visit our returns and exchanges page linked below. 

https://sincerelyscarlett.com.au/pages/returns

Can I modify or cancel my order after placing it?

We process orders quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact our customer support team immediately. Once an order has been shipped, we are unable to make modifications.

How do I care for my swimwear?

To ensure the longevity of your swimwear, we recommend hand washing in cold water with a mild detergent. Avoid wringing out the fabric and let it air dry. Check the care instructions on the product label for specific details related to your swimwear.

Are your products ethically sourced?

Yes, Sincerely Scarlett Swimwear is committed to ethical sourcing and production practices. We work with manufacturers who share our values of fair labour and environmental responsibility. We prioritise sustainability and strive to minimise our ecological footprint. All our swimwear is made from the highest-quality fabrics crafted from regenerated and recycled materials. 

If you have any other questions or concerns, please don't hesitate to contact our customer support team through our Contact Us Page. Thank you for choosing Sincerely Scarlett Swimwear

Sincerely,

Scarlett.